Simplifying Complexity

THE SXI PRODUCT VALUE CHAIN: PREPARE, TRANSPORT, ENRICH AND ACTION.

Where SXI adds value:

• There are no “off the shelf” solutions available that have the same functionality as our suite of products and to develop a solution is very time consuming and not at all cost effective.

• Protect Current Investment.  We enable the take on of any ESM outsource deal regardless of the management solution used by the company, with very little configuration and customization effort. This translates to a huge cost saving for the customer or outsourcer as it obviates the need to replace current management systems which perform the management function.

• No need to change IP addresses in customer environment should there be clashes with other managed clients.

• The ability to manage by exception only at the Business Process level, i.e. only real correlated failures are escalated to this level.

• The successful deployment of the X-Layer in well known Outsourcing and Corporate enterprises.

• Scales too many millions of instances.

• Multi platform data transport mechanism with secure application routing capability.

• Data transformation at the transport layer, which can be used to route transactions along different paths based on message content.

• Incident vs. Problem determination and logged to separate processes in ITIL aligned organizations.

• Incident manageability when the Service desk enabling application is unavailable. NO data is lost and Incidents can be managed via a Web based GUI. Import function of stored events into the primary Service desk application ensures data consistency.

• A proven and robust yet flexible methodology to keep separate service desks/data sources in sync.